Select Close two times, and then select OK. The typical delivery location for new email messages is your Inbox folder. :::image type="content" source="media/outlook-crashes-when-sending-emails/new-email-delivery-location.png" alt-text="Select the new emails in New E-mail Delivery Location." border="false"::: In the New E-mail Delivery Location dialog box, select the folder in which new email messages are to be delivered, and then select OK. Where possible remove all previous versions of Microsoft Office and then repair the remaining version. :::image type="content" source="media/outlook-crashes-when-sending-emails/change-folder-in-account-settings.png" alt-text="Select Change Folder button in the Account Settings." border="false"::: Multiple versions of Microsoft Office (Outlook) installed. In the E-mail Accounts section of the Account Settings dialog box, on the E-mail tab, select your POP3 account, and then select Change Folder. In the Mail Setup dialog box, select E-mail Accounts. In the Mail dialog box, select your Outlook profile that has the POP3 account, and then select Properties. In the Mail control panel, select Show Profiles. To resolve this problem, update your POP3 email account to reference a valid folder. However, this problem can also occur if you do not have an Exchange Server mailbox in your profile. Clear all the check boxes in the list, and then select OK. If the problem is resolved, select Options on the File menu, and then select Add-Ins. Search: Outlook Crashes When Opening Email. This problem may occur most frequently when you have a Microsoft Exchange Server mailbox and a POP3 account in the same profile. Type Outlook.exe /safe, and then select OK. If a new user doesn't get the same problem then perhaps a new profile for the old user will work. 112fan, looks like you're on to something. Open regedit Delete the DisabledItems and CrashingAddinlist RegBinary Keys. When the user logged in after that, opening the first mail resulted in a small window. ![]() ![]() This problem occurs when you are using a POP3 email account, and the default delivery location for this account references a nonexistent folder. Exit Outlook Uninstall ShareFile Outlook Plug-in. This message is commonly displayed when Windows is not able. ![]() If you review the crash details, you see information that resembles the following error signature: One of the most common problems that users often face is the Outlook keeps not responding error. Microsoft Outlook crashes when you try to send email messages. Outlook crashes when trying to send emails because of a nonexistent delivery location setting in your profile Symptoms
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